Shipping Policy

At Gudora, we are committed to delivering your orders with the same care and integrity that goes into crafting our products. Our shipping process is designed to ensure timely, safe, and reliable delivery across India.

1. Order Processing

All orders are processed within 1–2 working days after confirmation
Orders placed on weekends or public holidays will be processed on the next working day
Once processed, orders are dispatched through our trusted delivery partners

2. Delivery Timeline

Estimated delivery time: 3–7 working days, depending on your location
Delivery timelines may vary during peak seasons, holidays, or due to unforeseen circumstances

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before payment
We may offer free shipping on selected orders or promotions, as applicable

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via email/SMS
You can track your order in real-time through the courier partner’s website

5. Delivery Coverage

We currently ship across India
In rare cases, if your location is not serviceable, our team will inform you and process a refund if applicable

6. Delays & Exceptions

While we strive to meet delivery timelines, delays may occur due to:

Weather conditions
Logistics disruptions
Remote location constraints
High order volumes

Gudora is not liable for delays caused by third-party courier partners, but we will always assist you in tracking and resolving issues.

7. Damaged or Tampered Packages

If you receive a package that appears:

Damaged
Opened or tampered

Please do not accept the delivery and inform us immediately at:

📧 Email: care@gudora.in

If already accepted, report within 48 hours with images for resolution.

8. Incorrect Address or Failed Delivery

Please ensure your shipping details are accurate
Gudora is not responsible for delivery failures due to incorrect or incomplete addresses
Additional charges may apply for re-delivery attempts

9. Contact Information

For any shipping-related queries or concerns:

📧 Email: care@gudora.in