Return and Refund Policy
At Gudora, we are committed to delivering fresh, premium-quality spices and food products. Due to the nature of the products we sell, all purchases are subject to the following Return & Refund Policy.
No Returns or Refunds
As Gudora deals in food products, spices, seasonings, and edible items, we do not accept returns, exchanges, or refunds once an order has been delivered.
This policy is in place to maintain the highest standards of food safety, hygiene, and quality for all our customers.
Exceptions
We will gladly assist you if:
- You receive a wrong product.
- The product is damaged during transit.
- The package is tampered with or opened before delivery.
- You receive an incorrect quantity.
In such cases, you must notify us within 24 hours of delivery.
How to Report an Issue
Please contact our customer support with:
- Order Number
- Clear photos of the package and product
- Images of the shipping label
- A brief description of the issue
Email: support@gudora.in
Website: www.gudora.in
Verification
All claims are subject to verification. Gudora reserves the right to request additional information before approving any replacement request.
Replacement Policy
If your claim is approved, Gudora may, at its sole discretion:
- Send a replacement product, or
- Issue a refund only if a replacement is not available.
Cancellation Policy
Orders may only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled, returned, or refunded.
Contact Us
If you have any questions regarding this policy, please contact us:
Gudora
Email: support@gudora.in
Website: www.gudora.in
Important Notice:
For safety and hygiene reasons, Gudora does not accept returns or refunds on delivered food and spice products unless the item received is damaged, defective, tampered with, or incorrect.
