Return and Refund Policy

At Gudora, we take pride in delivering products that meet the highest standards of purity and quality. However, if you are not fully satisfied with your purchase, we are here to assist you.

1. Return Eligibility

We offer returns under the following conditions:

Return request must be raised within 7 days of delivery
Product must be unused, unopened, and in original packaging
Product should not be damaged due to misuse or improper handling
Proof of purchase (Order ID / Invoice) must be provided

2. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for:

Opened or used food products
Products with tampered or broken seals
Items damaged after delivery due to customer handling

3. How to Request a Return

To initiate a return, please contact us at:

📧 Email: care@gudora.in

Please include:

Full Name
Order ID
Reason for return
Clear images of the product (if applicable)

Our team will review your request and respond within 24–48 hours.

4. Refund Policy

Once your return request is approved:

Refund will be processed within 5–7 working days
Refund will be issued via the original payment method
In case of Cash on Delivery (COD), refund will be processed via bank transfer

5. Damaged or Incorrect Products

If you receive:

A damaged product
Incorrect item

Please notify us within 48 hours of delivery with supporting images.
We will arrange a replacement or full refund, as applicable.

6. Cancellation Policy

Orders can be cancelled before dispatch only
Once shipped, cancellation requests will not be accepted

7. Shipping Charges

Return shipping charges may be borne by the customer, unless the return is due to:
- Damaged product
- Incorrect item delivered

8. Our Commitment

At Gudora, we believe in honest products and responsible service.
Every request is handled with fairness, transparency, and care.

Contact Summary

Brand: Gudora
Entity: Rabbitwin Enterprises
📧 Email: care@gudora.in